Privacy Policy

Introduction

ProntoFix Yucaipa Tree Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our services or visiting our website.

Information We Collect

We may collect the following types of information:

Contact Information

When you request a quote or schedule services, we collect your name, address, phone number, and email address. This information helps us communicate with you and provide accurate service.

Property Information

We may collect details about your property including location, tree conditions, and service requirements. This helps us provide accurate estimates and appropriate services.

Payment Information

If you pay by credit card, we collect payment information necessary to process your transaction. This information is handled securely through our payment processor.

Website Usage Information

We may collect information about how you use our website including pages visited, time spent, and referring websites. This helps us improve our online presence.

How We Use Your Information

We use the information we collect to:

• Provide and schedule tree care services
• Communicate with you about appointments and service updates
• Process payments and maintain financial records
• Send service reminders and seasonal maintenance tips
• Improve our services and customer experience
• Comply with legal obligations and resolve disputes

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist with payment processing, scheduling, or website hosting
• When required by law or to protect our rights and safety
• With your explicit consent for specific purposes

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes secure storage of physical records and encryption of digital data.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Service records may be kept for several years for warranty purposes and business records.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal requirements
• Opt out of marketing communications
• Withdraw consent for specific uses of your information

To exercise these rights, please contact us using the information below.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: